Refunds Policy
1. Overview
At JustDataBuddy.com ("we", "our", or "us"), operated by Anna Prus Studio (NIP: 9522212295), we aim to provide complete satisfaction with our service. This refund policy outlines when and how you can request a refund for our services.
2. Trial Period
We offer a 14-day free trial period for new users. During this period, you can test our service without any charges. No refund is necessary for the trial period as no payment is collected.
3. Refund Eligibility
- We offer a 30-day money-back guarantee on all subscriptions.
- The refund period begins on the date of your initial payment.
- Refund requests must be submitted within this 30-day period to be eligible.
- Refunds are processed through our payment processor, Paddle.
4. How to Request a Refund
To request a refund:
- Email us at contact@justdatabuddy.com
- Include your account email address and reason for the refund
- We will process your request within 2 business days
5. Refund Processing
- Approved refunds will be processed within 5-10 business days
- The refund will be issued to the original payment method used for the purchase
- Processing times may vary depending on your payment provider or bank
6. Limitations
- Only one refund per customer is permitted
- After the 30-day period, no refunds will be provided for any reason
- We reserve the right to reject refund requests that we suspect are fraudulent or abuse the system
7. Service Termination
Upon refund:
- Your access to the paid features will be immediately terminated
- Any data stored in your account will be subject to our standard data retention policy
- You may continue to use our free tier services if available
8. Contact Us
If you have any questions about our refund policy, please contact us at:
Last updated: January 26, 2025